Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at esp.watches@pm.me. 

If your return request is accepted, we’ll send you a prepaid return shipping label. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at esp.watches@pm.me. 

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, does not match the catalog description, or if you receive the wrong item, so that we can evaluate the issue and make it right. We offer free returns in this case.

Returns for other reasons
We accept returns for reasons other than those stated in Damages and issues, such as: changing your mind, ordering the wrong item, or no longer needing the item. We charge a 15% restocking fee. We kindly ask for this fee to cover the cost of photographing and inspecting the item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method within 1-2 business days. Please note it can take some time for your bank or credit card company to process and post the refund too. 

EU 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the EU, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.